Charles Schwab & Co.
Licensed Financial Services Representative
Managed 40–60 inbound client conversations each day across brokerage, retirement, trust, custodial, joint, and corporate accounts, maintaining 94%+ official YTD client satisfaction in 2025. Investigated account histories, transactions, restrictions, trade details, and documentation while supporting securities trades, money movement, distributions, and RMDs. The role required judgment about what to resolve directly and when to coordinate with Compliance, Fraud, Operations, the Trade Desk, and other specialists, with detailed notes preserving continuity across complex cases.
